Your Privacy

Our Agency (the “Company”) is committed to protecting the privacy of its customers. This Privacy Policy explains how we collect, use, and share your personal information. By using our website [our-agency.co.uk], you agree to the terms of this Privacy Policy.

Information We Collect

We collect personal information that you provide to us, such as your name, email address and phone number. We may also collect information about your use of our website, such as your browsing history, IP address, and device information.

How We Use Your Information

We use your personal information to provide you with the products and services you request, to communicate with you about your account or our products and services, and to improve our website and customer experience. We may also use your information to send you marketing communications about our products and services or those of our partners that we believe may be of interest to you.

Sharing Your Information with Third Parties

We may share your personal information with third-party companies that provide services on our behalf, such as marketing. These third-party companies are prohibited from using your personal information for any other purpose and are required to keep your information confidential.

Your Choices

You can choose to opt out of receiving marketing communications from us at any time by following the instructions in our emails or by emailing us. Please note that even if you opt out of marketing communications, we may still send you emails about your account or our products and services.

Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no data transmission over the internet or electronic storage system is 100% secure. Therefore, we cannot guarantee the security of your information. Your data is held on the servers of our third-party CRM system (hubspot.com)

Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page periodically to ensure that you are aware of any changes.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at support@our-agency.co.uk

1. INTRODUCTION

Turnstile, developed by Cloudflare, Inc. (Cloudflare), is a pro-privacy website security tool that processes minimal Signals (as defined below) solely to protect web properties against malicious activity by distinguishing human users from bots and blocking bot traffic.

Cloudflare does not control whether a website chooses to use Turnstile; instead, we make Turnstile available to any website that is looking for a way to detect and block bot traffic.

2. SCOPE OF THIS ADDENDUM

This Turnstile Addendum is supplemental to Cloudflare’s main Privacy Policy. It provides additional information specific to your use and interaction with Turnstile. This Addendum also applies to the personal data processed using Cloudflare’s Challenge Platform, and any reference to “Turnstile” in this addendum applies equally to the Challenge Platform.

The Cloudflare Privacy Policy continues to apply to your use and interaction with Turnstile, except where this Turnstile Addendum provides more specific information. In those cases, the more specific information will apply instead.

3. INFORMATION WE COLLECT

Cloudflare Turnstile processes a variety of client-side signals (“Signals”) such as client IP address, TLS Fingerprint, User-Agent Header and Sitekey and associated origin. Cloudflare does not have the ability to directly identify any individuals from any of the Signals Turnstile collects, including IP addresses.

4. HOW WE USE INFORMATION WE COLLECT

(i) Bot detection and blocking

Turnstile is a tool to protect web properties by distinguishing human users from bots and blocking any detected bot traffic that could otherwise harm the safety and security of that property.

It does so by evaluating the Signals listed above specific to both the website visitor and the website visited. The purpose of collecting these Signals is not to identify, profile or target any individuals but solely to detect and block bots. The Signals collected by Turnstile are strictly necessary for this purpose (i.e. detecting and blocking bots to enable visitors to enjoy a safe and secure experience when visiting websites that have implemented Turnstile).

Cloudflare is a data processor of Signals that we process to provide the Turnstile service to our customers, that is, securing our customers’ websites. This means that we process Signals for this purpose on behalf of, and pursuant to instructions issued by, our website operator customers (who are the data controllers of any data processed for this purpose). If you have questions, or wish to exercise any data protection rights, regarding Cloudflare’s processing of Turnstile data to provide our service, please contact the relevant website operator.

(ii) Improving Turnstile’s bot detection capabilities

Cloudflare also processes the Signals described in this Privacy Notice to improve Turnstile. This is necessary to refine and improve our bot detection algorithms in order to respond to evolving bot threats, and to maintain the security of the web properties that website visitors choose to visit.

Cloudflare is a data controller of Signals that we process to improve Turnstile’s bot detection capabilities. This Turnstile Privacy Notice (in conjunction with Cloudflare’s main Privacy Policy) governs our processing of Signals for this purpose.

5. NOTICE TO EU AND UK RESIDENTS

To the extent that the data described in the Turnstile Privacy Notice qualifies as personal data, then:

• When processing this personal data as a processor to protect our customers’ websites, our customers, as controllers, determine the lawful basis of this processing, and we process this data under their instruction and on their behalf; and

• When processing this personal data as a controller, we rely on our legitimate interests in improving the effectiveness of Turnstile’s bot detection capabilities to process this Turnstile data.

6. COOKIES

The Signals collected by Turnstile are strictly necessary for the purpose of detecting and blocking bots to enable visitors to enjoy a safe and secure experience when visiting websites that have implemented Turnstile.

For more information about the cookies used by Cloudflare, please check our Cookie Policy and our Turnstile Developer Docs.

CONTACT FOR PRIVACY CONCERNS

If you have questions or concerns about this Turnstile Privacy Notice or your personal data processed through Turnstile, please contact Cloudflare’s Data Protection Officer at dpo@cloudflare.com.